Naikoon’s Quality Protocol: A System of Checks and… More Checks

By |November 14th, 2017|blog|

We’ve begun the process of wrapping up a few projects this month, which makes this an ideal time to share a bit about how Naikoon does quality control. We’re a start-to-finish company, which means a client comes to us with an idea, and walks away with their vision realized and everything taken care of for them.

When we hand keys off to a client, in other words, we’re guaranteeing their dream home is move-in-ready.

Due to the complex nature of so many of our projects, the responsibility we take for every single component of the project, and the fact that we’ve built our reputation on super high quality, we’ve developed a pretty finely tuned system to ensure the very highest quality come key-hand-off day.

Below, you’ll find the 7 steps we follow for quality control.

 

Naikoon’s Quality Protocol

Alternate title: Pictures of Naikoon staff and partners looking at things

Step 1: Check it

Each and every Naikoon project comes with its own full-time site supervisor. This role is crucial to quality: they check that work is up to spec every single day as the project progresses. Starting from day one doesn’t just result in the very finest craftsmanship: it ensures timeliness, staying on budget, and – most importantly – safety.

Step 2: Check it again

When a component piece of a project is “complete” – once the foundation’s been poured, for instance – the team and site supervisor will do another rigorous check to ensure everything’s been done properly and up to code.

Step 3: Check it again, again

Bear with us if this feels like it’s getting redundant: we’ve developed many in-house checklists for quality control, which is where this step comes in. This level of scrutiny is meant to ensure nothing falls through the cracks or gets missed.

Step 4: Have someone else check it

As a project starts to draw to its conclusion, our warranty and services manager, and/or another site supervisor, will conduct a deep, thorough review. This fresh set of eyes is crucial – sometimes when we look at something for too long, we can miss the obvious!

Step 5: Have another someone else check it

At this point, we bring in the big guns. An external construction consultant (usually an architect or a retired builder) brings their wealth of experience to the project, and conducts their own series of quality checks, providing us with feedback.

Step 6: Have the president check it 

This is honestly one of the best parts of my job: while I visit our job sites regularly, having the site supervisor walk me through a finished product for my quality check is awesome. We go through every last detail, and I make suggestions for any changes that might be required (luckily, usually there aren’t many by this point because the team is so good at what they do).

Step 7: Have the clients check it

Before we hand off keys to eager clients, we take them on a walk-through of their new home, show them all the special features they’d requested, and receive any and all feedback they have for us. Building a custom home is a huge commitment and investment, and “quality” isn’t possible without the client loving what we’ve built for them.

 

In a nutshell, quality control in the construction world is about measuring three times and cutting once – we bring in as many sets of eyes as we can to check every detail before ever calling a project done.